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Copyright © 2018 by Black Oak Workshop, LLC. All rights reserved.

STORE POLICIES

Payment Options

We accept several forms of payment here on the website. If you prefer not to go through the website for your order, you can contact us to place the order direct. Accepted forms of payment:

  • Credit / Debit Cards

  • PayPal

  • Check / Money Order

If you prefer to make payment with a check or money order, please contact us to finalize the order details and then payment can be mailed to:

Black Oak Workshop, LLC

P.O. Box 508

Talking Rock, GA 30175

USA

Checks and money orders should be made payable to Black Oak Workshop.

Shipping Policy

Domestic Shipping

For locations within the United States. we use the United States Postal Service. The majority of packages ship utilizing First Class Package Service which typically takes 3-5 days. For orders with a weight greater than 12 Oz, we may use the USPS Priority Mail option.

​International Shipping

We ship to locations outside the United States via United States Postal Service. We use First-Class Package International Service.

Time to Ship

All shipments are prepared and ready to ship within 48 hours of the order being received. Once prepared, orders are shipped the next day that the United States Postal Service is open for business.

Return Policy

We work hard to make great game loot for our customers! However, if for some reason you are not happy with a product, we will try our best to resolve the situation. Items must be returned within 30 days of receipt. The following applies to all returns:

  • The item must be in the same condition that it was delivered in.

  • The item must be in its original packaging, unopened.

  • You must contact us within 5 days of receiving the item to request a Return Merchandise Number. which must be included in the return shipment.

  • You are responsible for shipping costs. If you are returning an item due to an error on our end, we will reimburse return shipping costs (USPS First Class Service rate) after the item has been received.

  • We recommend that you insure your shipment. You will not be reimbursed for an item that was never received by Black Oak Workshop.

All that said, most of the issues our customers have are with products that have a cosmetic defect. We miss some of these when fulfilling orders and will be glad to get you a replacement out the door ASAP.

Frequently Asked Questions

Can you help with design and production?

Definitely! We know it can be daunting and expensive to find the right production partner. Let us help! Reach out to us on the Contact page and we will be glad to help out with your project.

 

Why do your dice cost more than some other dice?

We produce dice in smaller runs than the larger companies that operate in this market, so our per unit cost is higher. Also, our dice are bathed in dragon sweat prior to shipping which is really expensive.

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